Account Manager Full Time

The Role

In this role, you will manage relationships with a number of our top National and SMB Retail/Non-food partners across a small variety of categories. You will be responsible for onboarding, maintaining, and growing the partnerships as well as being the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams. You will be helping new partners to launch and succeed on the platform and grow existing business on the Deliveroo platform, developing the ‘best in class’ value proposition for our customers within a new and exciting area of our business.

What you’ll be doing

• • Manage the relationship of our top Retail/Non-food partners, becoming the expert in this space as we scale

• • Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow.

• • Managing marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform.

• • Ensuring that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels.

• • Working closely with compliance, legal, and operations to ensure best practices

• • Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion

• • Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate.

Requirements:

• • 3-4 years of experience in an account management, business development/new business, or commercial role.

• • Experience in working within the Retail and/or Pharmacy industry is required

• • Experienced negotiator with the ability to drive mutual value for both partners and Deliveroo

• • Partner obsessed, with effective relationship building, organisation, and communication skills whether face to face, through video, phone, or email.

• • Confident working with and analysing data – able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations.

• • Able to create ideas and strategies to drive the growth of our joint business with our partners, with a willingness to trial at pace.

• • Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo.

• • Experience in working in a dynamic high-growth company is preferable

Benefits and Diversity

• • 25 days of Annual Leave + Public Holidays

• • Comprehensive Medical Insurance

• • Annual flight allowance

• • Free Deliveroo Plus – Free delivery and access to special offers

• • Enhanced Maternity & Paternity benefits

• • End-of-year parties and regular social events

• • An extremely fun team to work with!