Cashier / Accounting clerk Full Time

Job Description

• Greet guests with a warm and professional demeanor, ensuring a welcoming atmosphere that aligns with the hotel’s luxury standards.
• Accurately process transactions, including room charges, dining bills, spa services, and other hotel amenities, using the hotel’s point-of-sale (POS) system.
• Handle cash, credit, and debit card payments, ensuring accuracy and efficiency in processing and reconciling transactions.
• Provide detailed information about hotel services, facilities, and local attractions to assist guests and enhance their stay.
• Address guest inquiries and resolve any billing issues or discrepancies promptly and courteously, escalating complex issues to management when necessary.
• Maintain a clean, organized, and presentable cashiering area, adhering to the hotel’s cleanliness and presentation standards.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.

Qualifications

• Previous experience as a cashier or in a guest-facing role within a luxury hotel or hospitality setting.
• Strong communication and interpersonal skills, with the ability to provide exceptional customer service and resolve issues professionally.
• Excellent organizational skills and attention to detail, maintaining high standards of accuracy and efficiency in a fast-paced environment.

What Is In It For You

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21