Account Executive Full Time

Client Service:

• Deliver consistent, reliable and friendly service for all MiQ clients
• Ensure campaign operations are seamless
• Resolve client issues quickly and without fallout
• Support on client entertainment where appropriate

Campaign Management:

• Pre-campaign:
• QA of pre campaign documents
• Project manage build of creative assets & other campaign setup requirements
• Manage creative tag trafficking

Campaign activation:

• Request and deliver screengrabs
• Ensure client reporting is setup
• Monitor pacing and performance of campaigns and request upweight of activity where appropriate

End of campaign:

• Manage and deliver post campaign reporting and insights
• Manage re-booking of BAU activity

Administrative Support:

• CRM (Salesforce) – IO management & understanding of Sales’ pipeline
• Obtain PO details to enable smooth client billing
• Reconciliation of bookings
• Investigation and resolution of invoice queries
• Support on the above across Account Manager’s accounts

Communication:

• Frequent client communication: email, phone/video and face-to-face
• Tracking & upwards communication of campaign issues
• Ad-hoc communication with third party providers

Technical Support:

• Implementation of tracking pixels
• Knowledge of Tag Management Systems (GTM, Tealium)
• Troubleshooting campaign issues when they arise

Product & Industry knowledge:

• MiQ’s product suite – USPs & activation requirements
• Industry trends and impact of these on MiQ as well as the wider digital landscape

Required Experience

• Minimum 1 year in an advertising/media agency or owner (or similar)
• Working in a team environment
• Client facing and/or customer service experience
• Account Management / Client Services/ Sales Support / Ad-Ops background

Required Skills

• High attention to detail
• Reliable
• Extremely organised
• Proactive
• Willing to learn
• Excellent communication skills
• Alignment with MiQ’s core values/culture
• A ‘can do’ attitude that fosters energy, drive and enthusiasm within the business
• A dream to grow your career as the company scales

Benefits

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• • 6 months fully paid parental leave for all new mothers, fathers and adoptive parents
  • Private health cover for you and your family
  • 25 days annual leave plus bank holidays
  • 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays.
  • Lump sum life insurance paid to the person of your choice
  • Referral bonus scheme
  • Annual complimentary return flight to country of origin