Account Manager Full Time

What You’ll Do

• Develop and execute account strategies to drive renewals, upsells (add-ons), cross-sells, and expansion opportunities within existing accounts, meeting or exceeding sales quotas.
• Take ownership of the renewal process, proactively engaging with clients well in advance of contract expiration to discuss ongoing goals, performance metrics, and areas for improvement.
• Develop and execute renewal strategies by demonstrating the continued value of SevenRooms and aligning with the client’s evolving needs.
• Identify and close opportunities to introduce clients to additional SevenRooms features, integrations, and services that align with their business needs and growth objectives.
• Proactively pitch and close upsell solutions such as advanced reporting, marketing tools, or additional software modules to increase client engagement and platform adoption.
• Cultivate strong, trust-based relationships with key decision-makers, acting as a trusted advisor to understand their business goals and align SevenRooms’ solutions to meet their needs.
• Lead presentations and product demonstrations to reinforce the value of SevenRooms and educate clients on product features.
• Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and drive customer-focused outcomes.
• Provide regular updates on account activity, potential upsell opportunities, and forecasting data to support the Account Management team in tracking overall performance against department goals.

Who You Are

• 3+ years in account management, sales, or a customer success role with a strong track record in meeting or exceeding revenue targets, preferably within a Marketing SaaS company.
• Demonstrated ability to identify and drive upsell/cross-sell opportunities within existing accounts.
• Exceptional verbal and written communication skills, with the ability to clearly articulate solutions and engage with clients at all levels.
• Strong data analysis skills, with the ability to leverage insights to support sales strategies and decision-making.
• Deep commitment to understanding and addressing client needs, delivering exceptional service that drives results.
• Exceptional project management abilities with a proactive approach to managing priorities and meeting deadlines.