Account Manager Full Time

What You Will Do

• Follow organizational policies and procedures and maintain clear and direct line of communication within the organization to meet customer requirements.
• Consult with dealers and internal business partners on the subject of sales and service support of product to “corporate account” customers.
• Design processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
• Work directly with customers to collect information, sell additional products and services to current customers, and ensure customers’ needs are met.

Skills You Will Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry & Product Knowledge: Knowledge of the organization’s industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.
• Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service ‘value’ and to differentiate support offerings that address clearly understood customer needs.

What Will Put You Ahead

• Marine/Offshore experience is preferred
• 7+ years of experience
• Industry knowledge
• Strong customer focus and ability to influence.
• High levels of numeracy and strong analytical skills, including the ability to analyse and make recommendations on based on facts and data as well as ambiguous data sources.
• A structured approach to problem solving utilizing quantitative and qualitative methods.
• High level of interpersonal and communication skills