Customer Success Specialist Full Time

About the company 

Founded in 1982, Aramex has emerged as a global leader in logistics and transportation, renowned for its innovative services tailored to businesses and consumers. As a listed company on the Dubai Financial Market (since 2005) and headquartered in the UAE, our strategic location facilitates extensive customer reach worldwide, bridging the gap between East and West.

Job description: Purpose of the Job

Formulate and execute strategic sales plans to maximize market penetration and profitability.

Job Description

• Cultivate and manage relationships with key clients, driving revenue growth and exceeding customer expectations.
• Collaborate with internal stakeholders (operations, product managers) to develop and deliver customized solutions that meet complex customer needs.
• Develop a comprehensive understanding of market trends and competitor activities to inform strategic decision-making.

• Mentor, coach, and empower CMT team members to achieve individual and team goals.
• Set clear performance objectives, conduct annual reviews, and provide ongoing development opportunities.
• Identify and cultivate high-potential team members for future leadership roles.
• Business Development and Growth:
• Analyze customer data and market trends to identify new business opportunities and drive organic growth.
• Oversee the creation and implementation of effective sales strategies to expand the customer base and increase market share.
• Lead the team in implementing e-Tools to improve customer interactions and sales efficiency.

• Monitor overall team performance and identify areas for improvement.
• Develop and execute initiatives to enhance sales conversion rates and optimize profitability.
• Ensure adherence to CRM KPIs and data accuracy within the system.
• Operational Efficiency and Compliance:
• Oversee service delivery to customers, collaborating with internal teams to resolve any issues promptly.
• Ensure team follows company policies and procedures on data security, HSSE compliance, and sustainability.

Job Requirements – Experience and Education

• Bachelors degree in Business, Logistics or related field
• 2 years of experience in related field

Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Communication Skills Problem Solving Teamwork Time Management Negotiation Skills