Front Desk Agent Full Time

Key Responsibilities:

Guest Services & Operations

• Welcome guests warmly and provide a seamless check-in and check-out experience.
• Handle guest inquiries, reservations, and requests professionally and efficiently.
• Provide accurate information about hotel services, facilities, and local attractions.
• Ensure guest preferences and special requests are noted and fulfilled.
• Address and resolve guest concerns promptly and courteously.

Front Office Administration

• Maintain accurate guest records and process payments securely.
• Operate the hotel’s property management system (Opera Cloud) efficiently.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Handle cash, credit card transactions, and billing processes accurately.
• Assist in night audit procedures when required.

Brand Standards & Professionalism

• Uphold Pullman Jakarta Indonesia’s brand standards and service excellence.
• Maintain a polished and professional appearance at all times.
• Ensure compliance with hotel policies, procedures, and security protocols.
• Promote Accor loyalty programs and encourage guest enrollments.

Qualifications

Qualifications & Requirements:

• Diploma or degree in Hospitality, Tourism, or a related field.
• Minimum 1-2 years of experience in a front office or customer service role, preferably in a hotel.
• Proficiency in English and Bahasa Indonesia; additional language skills are a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.
• Flexibility to work shifts, weekends, and holidays as required.