Guest Service Agent Full Time

At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

• Minimum 1 year of experience on similar role
• Good interpersonal skills
• Good Communication Skills
• Very presentable and well groomed
• Very attentive and be able to think on his feet
• Extremely agile as the job demands speed and efficiency in its execution
• Excellent Knowledge about the City/ UAE
• Being part of Cle d’Or association and having the keys is a plus

FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:

• Welcome and acknowledge all guests according to company standards.
• Perform check in an check out of guests on PMS and complete standards.
• Be responsible for maintaining guest profiles to ensure an accurate source of information on each guest’s needs and preferences.
• Efficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations.
• Escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• To ensure that guest luggage records are accurately maintained, and all special requests are met.
• Supply guests with directions.
• Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.
• Develops a strong knowledge of the hotel’s facilities and services as well of the surrounding community.
• Provides guests with information about attractions, facilities, services, and activities in or outside the property.
• Obtains necessary itinerary tickets.
• Makes guest reservations for the theatre and other forms of entertainment when requested.
• Obtains necessary tickets and provides directions to facilities.
• Organizes special functions as directed by management.
• To ensure a proper use of the telephone etiquette standards.
• To ensure front services are provided as per standards in valet, bellman and doorman operations
• To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
• To ensure that all sections have proper coverage of staff at all times.
• To ensure that guest luggage records are accurately maintained, and all special requests are met.
• Stay current and up to date with all hotel services as well as daily VIP requests and special events.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents or injuries.

ADDITIONAL RESPONSIBILITIES: (These responsibilities are mandatory to all positions)

• To attend all departmental meetings, briefings & internal or external training sessions as required.
• Establishes and maintains an inclusive environment by ensuring effective two ways communication processes are set up.
• To always act wholeheartedly in the interests of the Company & not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image.
• To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those for which they have been specifically engaged.
• Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.
• All employees are expected to co-operate with the management, to ensure the successful application of the Company’s Equal Opportunities & Harassment policies.
• To carry out any reasonable & lawful direct instruction given by the General Manager during working hours.