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Housekeeper
Housekeeping Attendant Full Time
About the Company
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it’s not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
Scope of Position
The Room Attendant is responsible for ensuring the cleanliness, orderliness, and attractiveness of guest rooms and adjacent areas in accordance with Mandarin Oriental’s high standards. This role is vital in delivering an exceptional guest experience, ensuring that each guest’s stay is comfortable, luxurious, and memorable. The Room Attendant must maintain meticulous attention to detail and work efficiently to uphold the hotel’s reputation for excellence.
Skills And Qualifications
Education & Certificates
- Senior High School Diploma or equivalent.
- Vocational Diploma in Hospitality or a related field is an advantage.
Experience
- Minimum of 1 year of experience working in a luxury hotel environment.
- Minimum of 1 year of housekeeping experience in luxury hotels.
- Middle East experience is an advantage.
- Hotel pre-opening experience is an advantage.
Technical Skills
- Proficiency in using housekeeping management systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office for inventory management and reporting.
- Strong knowledge of different cleaning machinery, chemicals, and cleaning methods.
- Excellent organizational skills with the ability to manage multiple tasks efficiently.
Communication And Language Skills
- Clear and effective verbal and written communication skills in English are required.
- Proficiency in Arabic or other languages is an advantage.
Behavioral Skills
- Exceptional attention to detail and organizational abilities.
- Professional appearance and demeanor.
- Physical capability to stand for long periods and perform physically demanding tasks.
- Flexibility to work various shifts, including overnight, weekends, and holidays.
- Strong problem-solving skills and the ability to handle guest complaints professionally.