Responsibilities
Key Duties and Responsibilities
- To report for duty punctually always wearing the correct uniform and name tag.
- To ensure proper grooming always as per company policy.
- To attend daily briefings in selected areas conducted by direct leader.
- To champion the company values and objectives
- Oversee and coordinate Team Leaders and colleagues ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
- Carry out inspections of assigned areas and ensure the highest possible standard of cleanliness and maintenance of guest rooms and corridors.
- Coordinate and manages deep cleaning and special task schedules, ensuring rooms and floor areas as per resort standards.
- Monitors and reports to the Managers and Executive Housekeeper regarding the upkeep of furnishings, facilities, and equipment.
- Carries out good communication with team members ensuring performance is effectively managed.
- Ensure Team Leaders attend to their duties in proper uniform, on time and well groomed, as well as Team Members.
- Ensures colleagues are trained and introduced to their duties as per resort standards and policies.
- To conduct disciplinary action and coaching when required.
- Briefs and ensures that daily information is communicated and kept updated on coordination boards and team members are receiving the correct and updated information.
- Attends daily briefing with HK Manager/Executive Housekeeper ensuring a complete understanding of task for self and team members.
- Is fully trained in all HK tasks and procedures being able to assist guest room valets with any requirements.
- Has full knowledge of resort layout of guest rooms, corridors, storage space and back of house areas.
- Ensures all guest requirements are adhered to as per resort standards.
- Ensures training needs of all colleagues are monitored, analyzed, and executed as per resort standards.
- Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance.
- Is flexible in working hours and scheduling as per resort requirements.
- Carries out any other job-related duties as requested by the resort.
Requirements
Skills, Experience & Educational Requirements
- Communication – speak and understand English.
- Previous experience would be advantageous.
- Strong interpersonal skills
- Organizational skills
- Leadership abilities
- Strong customer focus service focus
- Computer literate