Receptionist Full Time

Job Duties And Responsibilities

• Welcoming patients and visitors, answering the telephone and answering any inquiries.
• Schedule appointments between doctors and patients.
• Ensuring patients are arriving on time and rescheduling them in a timely manner.
• Adhere to policy and procedures during all activities.
• Assisting patients with completing necessary forms and documentation.
• Keeping a clean and calm reception area.
• Processing billing and payments, using medical software
• Dealing with insurance questions and invoicing.
• Faxing, scanning, filing, and mailing documentation.
• Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
• Equipment sterilisation and cleaning.
• Monitoring and ordering stationery and clinical supplies as required.
• Booking and organising staff and doctor meetings as required.
• Maintaining information confidentiality at all times.
• Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.

Requirements

Qualifications And Education

• Secondary school graduate or equivalent required
• Knowledge of MS Office

Work Experience

• Minimum of 2 years relevant experience at a healthcare facility, in a receptionist role
• Medical education or training is preferred (advantageous)

Key Competencies

• Meticulous attention to detail with the ability to multitask
• Innovative thinker with strong conceptual and problem-solving skills
• Strong organizational, administrative, and planning skills
• Ability to work under pressure and react effectively to emergency situations
• Ability to use discretion while working with sensitive information
• Excellent documentation, communication, and IT skills
• Leadership skill
• Mentoring and coaching
• Passionate about healthcare excellence