Receptionist  Full Time

Job Description

With a 65-year legacy of excellence and a global reputation as one of the largest and most awarded private education providers, GEMS Education integrates cutting-edge advancements through its extensive networks and high-level partnerships. Join the GEMS School of Research and Innovation, where significant investments in AI, robotics, and state-of-the-art facilities drive exceptional student outcomes in academics and well-being. As a leader in educational innovation, we offer a forward-thinking environment focused on personalised learning, holistic development, and the opportunity to shape the future of education.

Key Responsibilities:

Front Desk Management

• Serve as the first point of contact and respond to enquiries for all visitors, including VIP guests, prospective parents, and external partners, ensuring a warm and professional welcome.
• Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.

Administrative Support:

• Assist the admissions team with tasks such as scheduling appointments, making calls to prospective parents, following up on required documentation, processing applications, and maintaining organised filing systems.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.

Event Coordination:

• Collaborate in organising and delivering school events, tours, and open days, ensuring seamless experiences for attendees.

Qualifications:

• Experience: Prior experience in a similar role in a premium school setting is preferred. Familiarity with admissions processes and front-of-house responsibilities is highly desirable.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to interact effectively with a range of stakeholders.
• Organisational Skills: Strong organisational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously.
• Technical Proficiency: Competence in using office software, including Microsoft Office Suite, and experience with database management systems.
• Interpersonal Skills: A friendly and approachable manner, with a commitment to providing excellent customer service.