Restaurant Supervisor Full Time

Work location: Dubai

At Home Bakery, we believe that great experiences start with great people. As the Restaurant Supervisor you’ll be the warm, welcoming face that makes every customer feel right at home.

We care about our team just as much as our customers. You’ll be supported to grow and thrive, with opportunities to learn and advance. Whether it’s perfecting your craft or trying something new, there’s always room to rise.

Job Objectives:

Responsible for assisting in planning and managing operations in assigned restaurant in order to exceed company targets for growth and profitability with outstanding product and service execution.

Responsibilities:

• Overseeing day-to-day operations of the restaurant.
• To manage the restaurant, as an independent profitable unit and set performance standards.
• To plan, organize, direct and manage all activities within the outlet, thus achieving maximum guest satisfaction by providing the high standard of Food and Beverage quality, presentation and service required by the company.
• Always Ensuring high-quality customer service.
• Handle customer complaints and be always a problem solver and proactive.
• Monitoring customer satisfaction and feedback.
• Managing inventory, ordering supplies, and controlling costs.
• Monitoring and managing financial transactions, including cash handling and POS system operations.
• Monitoring food preparation and service to ensure consistency.
• Conducting regular inspections to ensure cleanliness and adherence to standards.
• Assist in on-job-training to all staff (trainee, waiter, senior waiter) guide and mentor other servers needing job skills improvement customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules.
• Ensuring that all employees are knowledgeable about menu items, procedures, and customer service standards.
• Working closely with the restaurant manager and other supervisors to achieve organizational goals.
• To ensure a good organization for the smooth running of the operation by using the checklist and service standard set in the Module.

Experience:

• Minimum 2 years’ experience as Supervisor or similar role in hospitality industry.

Essential Knowledge, Skills, and Abilities:

• Strong leadership and communication skills
• Excellent customer service skills and a passion for delivering exceptional dining experiences.
• Knowledge of food safety regulations and health standards.
• Knowledge of inventory management, cost control, and financial analysis.

Qualifications:

• High school diploma or equivalent; additional education or certification in hospitality management is a plus.