Customer Service Representative Full Time

Your Mission

Do you thrive in customer-focused roles, ensuring satisfaction and operational efficiency? As a Customer Service Representative at HOERBIGER, you will be the linchpin connecting customers with internal teams to deliver world-class service. You’ll manage the complete sales cycle, coordinate with cross-functional departments, and contribute to process improvements to enhance customer experience and satisfaction.

How you will make a difference

• End-to-End Ownership: Manage the full sales process, from RFQs to invoicing and payment collection. Customer Relationship Building: Interact directly with customers to handle inquiries, provide updates, and explore new business opportunities.
• Operational Coordination: Work closely with Sales, Engineering, Operations, and Finance to ensure timely order processing and delivery.
• System Expertise: Proficient in utilizing SAP S/4HANA and Microsoft Office 365 (Word & Excel) for end-to-end process support.
• Proactive Problem-Solving: Address customer claims, ensure timely communication, and collaborate on process improvements.

What you should be good at

• Educational Background: Bachelor’s degree in Business Administration or Engineering (advantage).
• Customer Service Expertise: 5-7 years in an international setting, preferably in technical sales support or supply chain / customer service.
• IT Proficiency: Advanced SAP / Microsoft Office 365 knowledge.
• Communication Skills: Excellent verbal and written English skills with business email etiquettes; knowledge of Arabic and/or French will be an added advantage.
• Legal and Commercial Awareness: Familiarity with Export & Trade compliance, Incoterms & payment terms
• Teamwork and Organization: A Team player pro-actively supporting the Line Manager on stretch assignments and focus on customer centricity.

What you can look forward to

• A dynamic work environment with a highly diverse multicultural team.
• A health-promoting work environment, a robust medical benefits cover,
• Opportunities for professional development and learning.
• Competitive compensation and benefits.
• A chance to make an impact in a global organization.

Who we are

Join our global team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values — Pioneering Spirit, Courage, Fairness, and Closeness — we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference

#HOERBIGER #WeAreHiring #JoinOurTeam #JobOpportunity

• A dynamic work environment with a highly diverse multicultural team.
• A health-promoting work environment, a robust medical benefits cover,
• Opportunities for professional development and learning.
• Competitive compensation and benefits.
• A chance to make an impact in a global organization.