Sales Manager Full Time

Job Purpose

The digital acquisition team within Business Banking is responsible to acquire new to bank customers for the bank via digital onboarding channels, and to utilize the business opportunity to increase liability sales volumes and to cross sell other products.

• This position will manage a team of sales verification officers focused on acquiring new customers through the digital onboarding route and growing liability book for Business Banking
• The team will support customers both for assisted and unassisted digital onboarding
• Digital onboarding is a key priority for Business Banking and this team will ensure that customer get the necessary support to have a seamless experience

Responsibilities

• To increase share of business banking accounts acquired through digital channels.
• To drive the customer adoption and increase overall portfolio through Digital account onboarding, this includes but is not limited to improving penetration across the Business Banking product Suite.
• To manage a team of Sales Verification officers and ensure customer satisfaction remains a key driver whilst also ensuring compliance to regulation and internal policy.
• To achieve business volume, penetration, and cross sell targets for liability Sales Team and also responsible for ensuring sales result for CASA, Fixed Deposit, and cross sell.
• Deliver the annual sales numbers in line with the approved business plan.
• To manage recruitments, retention and training of the team.
• Maintain consistency on business acquisition and % of approval rates from acquired business sources.
• Creating and implement sales plan over medium-term time frame with a view to develop sales strategies and achieving budgeted numbers.
• Co-ordinate with different departments in the bank for effectively functioning as a team and delivering high level of services to the customers.
• Agree and set targets for individuals and monitor performance on regular basis.
• Ensure all marketing initiative and incentive campaigns are effectively followed and monitored.
• Hold regular review meetings with the team to assess achievement versus plan and work out any future plans.
• Continuously develop and run innovative sales promotions, motivational programs for the sales staff
• Ensuring that appropriate training is given to all relevant staff on the Banks policies and procedures. This includes the provision of training on key policies and procedures such as Sanctions, AML and CTF.
• Responding to all regulatory requests to review and provide relevant information (e.g. customer, transaction, policy, procedure, and training, compliance monitoring and process details) or cooperation in a timely manner.
• Undertaking periodic, risk based, Compliance Monitoring to ensure the Bank’s policies and procedures are being complied with and escalates to management significant non-compliance
• Review new account opening applications in line with compliance/ AML/ High risk/ PEP in line with Group PEP Policy and UAE Central Bank Guidelines.
• Work closely with staff and customers to obtain relevant documents to address AML/compliance queries.

Requirements

• Education Graduate, preferably Business/Finance/Accounting
• Experiences A seasoned professional with over 10 years of rich & diversified management experience in the area of Sales & Marketing, Business Development, Training, product, Client Relationship Management
• The jobholder must have a high level of analytical, communication and leadership abilities in order to manage and motivate a large number of staff.
• The job holder must be highly achievement oriented and accustomed to work with short time schedules. He/she should have a considerable planning and organizational capabilities.
• The jobholder has to have a high level of knowledge of the credit policy, banking operations and product programs in order to ensure that all business development situations are correctly interpreted.
• Knowledge & Skills High level of computer knowledge & skills
• Strong Experience in sales management, people management, business development and productivity management.
• Strong understanding of the digital offerings and application across the industry
• Exceptional skills in shaping and building up business relationship.
• Outstanding leadership competency and management qualities; articulate

WHAT WE OFFER YOU:

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees