Telephone Operator Full Time

Company Description 

Pullman Hotels & Resorts sets a new tempo in global travel and living, delivering an inspiring, energizing and enriching experience to new entrepreneurs. Pullman welcomes guests with the space they need to focus, work and play. Forward-thinking, hyper-connected and with a passion for art and fitness, Pullman retains the adventurous spirit and open-minded ambition that drove it to become a pioneering travel brand over 150 years ago. Today, Pullman features more than 150 properties in vibrant and cosmopolitan destinations around the world, including flagship properties such as Pullman Paris Montparnasse, Pullman Singapore Orchard, Pullman Suzhou Zhonghui in Greater China and Pullman Maldives Maamutaa.

Job Description

• Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
• Handle any guest complaints and/or remarks; provides a response as soon as possible
• Handle phone calls and forward any messages received for the guest.
• Record and give wake-up calls
• Report all telephone defects to the technical department
• If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
• Utilizes correct process and procedure when you handling the confidential guest information
• Take down and relay messages.

Qualifications

• High school Diploma or equivalent.
• Excellent communication skills, both written and verbal required
• Excellent organizations skills and ability to find solutions
• Able to cope with the pressures of a very busy environment