About the job
About Us
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.
You will actively manage direct reservations with the help of the team on the ground for viewings. You will optimize external reservations through different channels. You will maximize booking revenue through price adjustments based on market research for the properties assigned.
Requirements
Convert calls and messages from Property Finder or other classified platforms
Optimize listings on classified platforms, ensuring daily updates of pricing and content
Follow up with in-stay guests for extensions
Follow up on payments and deposits
Excellent spoken and written communication skills
Good knowledge of apartments in Dubai and understanding of short-term rentals
Ability to represent and talk about GuestReady effectively
Cool-tempered and capable of handling rejection
Outstanding negotiation skills to resolve issues and address complaints
Administration: Bills payment and monitoring
Who we are looking for:
Fluent English for phone calls and WhatsApp messaging
Good computer skills for sending contracts, managing an excel or google sheet
Computer literate and tech-savvy
Multitasker, able to work under pressure and stay calm
Team player; able to work in an environment with high inter-dependencies between teams
Confident and personable, with a passion for creating a great customer experience
Benefits:
Work with multicultural team members and international teams spread across the globe
Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities
A dynamic work environment with flat hierarchies and space for your own ideas
Basic salary of 3,000 and a commission of at least 1% on every converted booking
6 days per week – willing to work on weekends when needed
Flexible working days – 4 days in the office and 2 days working from home
6-months probation period
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